Shipping and Refund Plocy

At Cloud9 Shopping Mall, we aim to provide a seamless and efficient shipping experience for our customers. Our shipping policy is designed to ensure prompt delivery and customer satisfaction. Please find the details below:

Delivery Timelines:

Items Available for Immediate Delivery: Certain products are designated for immediate dispatch upon order confirmation. These items are shipped on the same day and can be expected to arrive the next day.
Clothing Items: Apparel and clothing orders typically require a processing time of two to three weeks from the date of order placement.

Shipping Methods:

Standard Shipping: We offer standard shipping for all orders unless otherwise specified. Standard shipping might vary based on the item's availability and delivery timelines as mentioned above.

Shipping Charges:

1) Free Shipping: Orders above a certain value (if applicable) may qualify for free standard shipping.

2) Shipping Fees: Standard shipping fees apply to orders below the free shipping threshold.

Delivery Address:

Please ensure that the shipping address provided during the checkout process is accurate and complete to avoid any delivery issues. We are not liable for orders shipped to incorrect addresses provided by the customer.

Currently, we primarily cater to domestic customers.

Shipping Delays:

Please note that unexpected circumstances such as weather conditions, holidays, or other unforeseen events might cause delays in delivery. Cloud9 Shopping Mall will strive to notify customers of any such delays in a timely manner.

Returns and Refunds:

  1. Clothing Returns: Please note that clothing items are non-returnable. We encourage customers to carefully review size charts and product details before making a purchase.

  2. Food Items: In the event of allergic reactions to food products, customers may return the item within 15 days of purchase. A claim should be filed with our headquarters for review, and a 100% refund will be issued upon verification of the allergic reaction.

  3. Conditions for Refunds: Refunds for food-related allergic reactions are subject to verification and approval by our headquarters. Proof of purchase and details regarding the allergic reaction are necessary for processing the refund.

  4. Refund Processing Time: Once the claim is validated, refunds will be processed within a reasonable timeframe. The exact processing time may vary depending on the nature of the claim and verification process.

  5. Exclusions: Please note that apart from cases of allergic reactions to food, other items and categories, including clothing, are generally not eligible for refunds. We encourage customers to review product details and inquire about any queries before making a purchase.


If you have any further queries or require assistance regarding shipping, please feel free to contact our customer service team.

Thank you for choosing Cloud9 Shopping Mall for your shopping needs.