Privacy Policy

 

At Cloud9, we value and prioritize the privacy of our customers. This Privacy Policy outlines how we collect, use, and protect your personal information while operating our online shopping mall on the Shopify platform:

  1. Information Collection:

    • When you visit Cloud9 or place an order, we collect personal information such as name, address, email, and payment details to process your orders and improve your shopping experience.

  2. Usage of Data:

    • The collected information is utilized for order processing, personalized services, and to enhance our customer support. It helps us to understand your preferences and improve our services.

  3. Shopify Platform:

    • Cloud9 operates on the Shopify platform. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify's data storage, databases, and the general Shopify application.

  4. Data Security:

    • We take necessary steps to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Secure Socket Layer (SSL) encryption is employed to secure data transmission during transactions.

  5. Cookies and Tracking:

    • Cloud9, like many other websites, uses cookies and similar technologies to enhance your browsing experience and for analytical purposes. These tools collect information about your browsing behavior to improve our services.

  6. Third-Party Services:

    • We may engage third-party services to aid in our operations, such as payment processors and shipping companies. These services have their own privacy policies and handle the information provided to them for specific purposes.

  7. Information Sharing:

    • Cloud9 does not sell, trade, or otherwise disclose your personal information to external parties, except for service providers assisting in the operation of our website and services.

  8. Legal Compliance:

    • We may disclose information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or respond to legal authorities.

  9. Updates to Privacy Policy:

    • Cloud9 reserves the right to modify this Privacy Policy. Changes will be reflected on our website. Continued use of our services after any changes indicates your acceptance of the updated policy.

By using Cloud9's services, you consent to this Privacy Policy. For any inquiries or concerns about your privacy or data, please contact our customer service team. Thank you for choosing Cloud9 for your shopping needs on the Shopify platform.